Hymenaea

Shipping Policy

Overview

This Shipping Policy outlines how we handle processing and distributing physical products. We prioritize prompt, secure delivery with clear communication throughout.

Order Process

Orders are handled during normal business hours once payment is verified. High demand or holidays may cause brief delays. Any significant delays will be communicated swiftly.

Shipping Choices

We partner with reliable couriers and postal services for trusted delivery and tracking. Available shipping options vary by location.

Expected Delivery Times

Delivery estimates depend on the destination. Domestic shipments generally arrive in 5–14 business days, and international deliveries may take 10–21 business days.

Shipping Restrictions

Certain regions may have import restrictions or delivery limitations. Customers must ensure their provided addresses are accurate and deliverable.

Handling Lost or Damaged Packages

If your order is lost or damaged, contact us promptly. We will collaborate with the courier to find the best solution, which might involve a replacement or refund.

Custom Duties and Taxes

International orders may incur customs duties or taxes as specified by local authorities. These are the recipient's responsibility.

Confirmation of Delivery

Once a courier confirms delivery to the specified address, responsibility shifts to the recipient.

Policy Updates

We may revise this Shipping Policy occasionally. Updates will be posted on this page.